Question 1

How far in advance can I book a taxi?

Accepted Answer

You can book your taxi up to 30 days in advance. We recommend booking at least 24 hours ahead for airport transfers and special events to guarantee availability.

Question 2

Can I book a taxi for someone else?

Accepted Answer

Yes, you can book a taxi for another person. Simply provide their contact details and pickup information during the booking process. Make sure to inform them about the booking details.

Question 3

What happens if I need to cancel my booking?

Accepted Answer

You can cancel your booking free of charge up to 2 hours before the scheduled pickup time. Cancellations within 2 hours may incur a 50% charge. No-shows are charged the full amount.

Question 4

Can I modify my booking after confirmation?

Accepted Answer

Yes, you can modify your booking up to 1 hour before pickup time. Contact us at +32 484 706 808 or email info@taxigo-brussels.be with your booking reference number.

Question 5

Do you provide 24/7 booking service?

Accepted Answer

Yes, our online booking system is available 24/7. For phone bookings, our customer service is available from 6:00 AM to 11:00 PM daily.

Question 6

How is the taxi fare calculated?

Accepted Answer

Our fares are calculated based on distance, vehicle type, and additional services. We use a transparent pricing model: base fare + (distance × per-km rate) + extras like child seats or meet & greet service.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Apple Pay, Google Pay, and cash. Online payments are processed securely through Stripe.

Question 8

Are there any hidden fees?

Accepted Answer

No, we believe in transparent pricing. All costs including taxes, tolls, and fees are included in your quote. The only additional charges would be for extra services you specifically request.

Question 9

Do you offer discounts for return trips?

Accepted Answer

Yes! When you book a return journey, you automatically receive a 10% discount on the total fare. This applies to round-trip bookings made at the same time.

Question 10

Can I get a receipt for my journey?

Accepted Answer

Absolutely. You'll receive an email receipt immediately after payment, and you can also request a printed receipt from your driver. All receipts include VAT details for business expense claims.

Question 11

Which areas do you serve?

Accepted Answer

We provide taxi services across Belgium (Brussels, Antwerp, Ghent, Liège, Bruges) and neighbouring countries including Luxembourg, Netherlands (Amsterdam, Rotterdam), Northern France (Lille, Paris), and Western Germany (Cologne, Düsseldorf).

Question 12

Do you provide airport transfer services?

Accepted Answer

Yes, we specialise in airport transfers to/from Brussels Airport (BRU), Amsterdam Schiphol (AMS), Paris CDG, Luxembourg Airport, and other major airports in our coverage area.

Question 13

Can you travel between different countries?

Accepted Answer

Yes, we're fully licensed for international travel within our coverage area. We handle all border documentation and have the necessary permits for cross-border transportation.

Question 14

Do you serve rural areas outside major cities?

Accepted Answer

Yes, we serve rural areas within our coverage zone. Additional charges may apply for remote locations more than 50 km from major cities. Contact us for a custom quote.

Question 15

What's the maximum distance you'll travel?

Accepted Answer

We can travel up to 800 km for long-distance journeys. For trips over 300 km, we recommend booking at least 48 hours in advance to ensure vehicle availability.

Question 16

What types of vehicles do you have?

Accepted Answer

We offer Economy (4 passengers), Standard (4 passengers), Luxury (4 passengers), Van (8 passengers), and Luxury Van (8 passengers). All vehicles are professionally maintained.

Question 17

Do you provide child seats?

Accepted Answer

Yes, we provide child seats for €10 per seat. We have infant seats (0-15 months), toddler seats (9 months-4 years), and booster seats (4-12 years). Please specify ages when booking.

Question 18

Are your vehicles wheelchair accessible?

Accepted Answer

We have wheelchair-accessible vehicles available upon request. Please mention accessibility requirements when booking, and we'll ensure an appropriate vehicle is assigned.

Question 19

Do your vehicles have WiFi?

Accepted Answer

Yes, our Standard, Luxury, Van, and Luxury Van vehicles are equipped with complimentary WiFi. Economy vehicles may not have WiFi but offer all other essential amenities.

Question 20

Can I request a specific driver?

Accepted Answer

While we can't guarantee specific drivers, you can make a request when booking. We'll do our best to accommodate, especially for regular customers or special occasions.

Question 21

Are your drivers licensed and insured?

Accepted Answer

Yes, all our drivers are professionally licensed, background-checked, and fully insured. They undergo regular training and health checks to maintain the highest safety standards.

Question 22

What safety measures do you have in place?

Accepted Answer

All vehicles are equipped with GPS tracking, emergency buttons, and regular safety inspections. Our drivers carry commercial insurance, and we maintain 24/7 dispatch monitoring.

Question 23

What if my driver doesn't show up?

Accepted Answer

If your driver is more than 15 minutes late, contact us immediately at +32 484 706 808. We'll locate your driver or dispatch a replacement vehicle at no extra charge.

Question 24

How can I track my taxi?

Accepted Answer

Once your booking is confirmed, you'll receive SMS updates with driver details and vehicle information. You can also call our dispatch centre for real-time location updates.

Question 25

What if I leave something in the taxi?

Accepted Answer

Contact us immediately at +32 484 706 808 with your booking reference. We'll contact the driver and arrange for item recovery. Items are held securely for up to 30 days.

Frequently asked questions

Booking & reservations

Pricing & payment

Coverage & routes

Vehicles & services

Safety & support

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