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- Free cancellation up to 24 hours before pickup
- Stripe-secured payment
- Belgian licensed company
A team that actually answers, day and night
TaxiGo's customer support is staffed 24 hours a day, 7 days a week, including Belgian public holidays. Most calls to +32 484 706 808 are answered in under 30 seconds, WhatsApp messages get a reply in under 2 minutes during business hours, and emails sent to info@taxigo-brussels.be are handled within 2 hours. We speak French, Dutch, English and Spanish — the same languages our drivers speak — so there is no friction whether you are calling from Brussels, Liège, Antwerp or abroad.
What you can ask us
Reach out for booking changes (date, time, pickup or drop-off), refund and cancellation requests, lost-property follow-ups, fare quotes for non-standard journeys, multi-stop trips, child-seat requests, vehicle upgrades, multi-passenger or group bookings, business invoicing with VAT details, and accessibility needs. If you are at Brussels Airport (Zaventem) or Charleroi Airport (CRL) and your flight has been diverted or cancelled, call us first — we re-route the driver to the new arrival terminal at no extra charge.
Corporate and event transfers
We work with hotels, embassies, conference organisers and corporate travel managers across Brussels, Waterloo, Genval, La Hulpe, Lasne, Wavre and the European Quarter. For monthly invoicing, framework contracts, dedicated account managers and chauffeur services in our luxury fleet, write to info@taxigo-brussels.be with the subject "Corporate". We typically reply with a tailored quote within one working day.