Privacy Policy

Your privacy is important to us. This policy explains how TaxiGo collects, uses, and protects your personal information.

Last Updated: January 2024
GDPR Compliant
Table of Contents
1. Information We Collect

Personal Information

When you book a taxi service with us, we collect:

  • Full name and contact information (phone number, email address)
  • Pickup and destination addresses
  • Payment information (processed securely through Stripe)
  • Trip preferences and special requirements

Automatically Collected Information

  • Device information and IP address
  • Location data (when permission is granted)
  • Usage patterns and preferences
  • Browser type and operating system
2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your taxi booking requests
  • Communicate with you about your bookings and our services
  • Process payments and send receipts
  • Improve our services and customer experience
  • Comply with legal obligations and prevent fraud
  • Send important service updates and notifications
3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Our drivers: Only necessary information to complete your trip
  • Payment processors: Stripe for secure payment processing
  • Service providers: Google Maps for navigation and location services
  • Legal authorities: When required by law or to protect safety
4. Data Security

We implement industry-standard security measures to protect your information:

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Limited access to personal information by authorized personnel only
  • Regular security audits and monitoring
  • Secure payment processing through PCI-compliant providers
5. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing of your personal data
  • Restriction: Request limitation of processing

To exercise these rights, please contact us using the information below.

6. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

privacy@taxigo-brussels.be
+32 484 706 808
TaxiGo BVBA
Brussels, Belgium

Ready to Book Your Taxi?

Experience premium taxi service with complete privacy protection

Book Your Ride Now